Please find below the answers to our most frequently asked questions. If none of these answer your question please feel free to contact us by phone on +44 (0)1908 372480 or by email at enquiries.commercial@serco.com.
If your service date falls on a bank holiday please present your waste the following day. View your collection schedule online to confirm that your collection day is correct. You can also check the Service Alerts in your area for any service disruptions
Please contact our dedicated team of staff on hand to respond to your individual needs.
View your collection schedule online to confirm that your collection day is correct. You can also check the Service Alerts in your area for any service disruptions If you feel that we have missed your container, please get in touch.
Please contact our dedicated team of staff on hand to respond to your individual needs.
The duty of care applies to anyone who imports, produces, carries, keeps, treats, disposes of, or are a dealer or broker that has control of, controlled waste (referred to below for the purpose of this Code as a “waste producer”.
Please contact our dedicated team of staff on hand to respond to your individual needs.
Any person whose activities produce waste. This includes private sector businesses such as shops, offices, factories and tradesman (eg electricians, builders, glaziers and plumbers) and public sector services such as schools, hospitals and prisons, as well as charities and voluntary and community groups. It also includes permitted operations or exempt facilities that produce waste as part of their activities. If you carry out a waste operation that changes the nature or composition of the waste, you are regarded as a producer of the waste.
Please contact our dedicated team of staff on hand to respond to your individual needs.
The Duty of Care will last for one year unless the makeup, quantity, volumes or containment of the waste changes significantly.
Please contact our dedicated team of staff on hand to respond to your individual needs.